Solutions
Empowering the Arab World with Intelligent Technologies
At ZakyITS, we offer a comprehensive suite of AI-driven solutions tailored to meet the unique needs of businesses, government entities, and organisations across Saudi Arabia and the GCC region. Our solutions are designed to drive digital transformation, enhance operational efficiency, and foster innovation.
Conversational AI Solutions (powered by DruidAI)
Transform customer interactions and streamline internal processes with our state-of-the-art conversational AI, powered by our exclusive partnership with DruidAI. Our solutions offer intelligent, context-aware virtual assistants that can handle complex queries and transactions across various industries. By leveraging DruidAI's advanced platform, we provide tailored conversational experiences that drive efficiency, improve customer satisfaction, and boost operational performance.
Financial Services:
Customer Onboarding: Streamline lead capturing, provide product information, and facilitate KYC processes for both retail and corporate clients.
Account Management: Offer a comprehensive "My Account" experience, enabling customers to view and update personal data, and manage tasks efficiently.
Front Desk Assistant: Provide FAQ answers and task management for both external and internal users.
Customer Service: Handle FAQs, integrate with contact centres, manage tickets, and generate documents.
Credit Deferral: Assist with loan origination, KYC processes, and credit deferral requests.
Our industry-specific Conversational AI solutions include:
Retail / E-commerce:
Customer Onboarding: Capture leads, provide product information, and handle pricing and promotions.
Account Management: Manage customer cards, favourite products, order history, refunds, and warranties.
Supply Chain: Assist with inventory control, truck route tracking, and demand forecasting.
Order Management: Facilitate order tracking, e-payments, and order amendments.
Customer Service: Handle FAQs, live chat, ticket management, and product returns.
Healthcare:
Healthcare Assistant: Provide online triage, manage waiting rooms, and assist with COVID-19 screening.
Patient Account Management: Offer access to Electronic Medical Records (EMR) and personal data updates.
Customer Service: Answer FAQs, provide service and pricing information, and assist with appointment management.
Manager's Assistant: Handle approvals for various requests and generate documents.
Human Resources:
HR Admin and Self-service: Manage payroll inquiries, timesheets, leave requests, and internal business regulations.
Recruitment: Assist with prescreening, onboarding, and recruitment process management.
Compensation and Benefits: Handle FAQs about insurance, health claims, and retirement benefits.
Talent Management: Support performance management, appraisals, and training processes.
Contact Centres:
Customer Service: Offer self-service options, multilingual support, and handle service activation requests.
Agent Assist: Provide call deflection, first contact resolution, and route calls to human agents when necessary.
Sales: Offer personalized product recommendations and automate lead capturing.
Claims Management: Handle FAQs, ticket management, and generate documents for claims processes.
IT Helpdesk:
Service Requests: Manage tickets, report incidents, and handle procurement requests.
Helpdesk Automations: Assist with account provisioning, password resets, and virtual machine provisioning.
Troubleshooting: Provide FAQ answers, error code inquiries, and self-diagnosis features.
Machine Learning Solutions
Leverage advanced algorithms to extract insights from your data and make informed decisions. Our machine learning solutions empower organisations to unlock the full potential of their data assets, identifying patterns, trends, and opportunities that might otherwise go unnoticed. By implementing these solutions, businesses can automate complex analytical tasks, improve accuracy in predictions, and gain a competitive edge in their respective markets.
Our machine learning solutions include:
Predictive analytics for business intelligence, enabling organisations to forecast trends, customer behaviour, and market dynamics with greater accuracy
Anomaly detection for enhanced security and quality control, identifying potential threats or defects in real-time across various industries
Recommendation systems for e-commerce and content platforms, personalising user experiences and increasing engagement and conversion rates
Demand forecasting and inventory optimization for supply chain management, reducing costs and improving efficiency
Sentiment analysis and opinion mining for brand monitoring and customer feedback analysis
Fraud detection and risk assessment for financial institutions and insurance companies
Generative AI Solutions
Harness the power of AI to create content, designs, and solutions across various domains. Our generative AI solutions leverage cutting-edge algorithms to automate and enhance creative processes, saving time and resources while boosting productivity. By understanding context, style, and intent, our generative AI can produce high-quality outputs that rival human-created content. These solutions are particularly valuable for organisations looking to scale their content production or explore innovative design possibilities.
Our generative AI solutions can assist with:
Automated content creation for marketing, reporting, and documentation, including product descriptions, social media posts, and personalised customer communications
AI-powered design assistance for graphics, user interfaces, and branding elements, helping to maintain consistency and explore creative variations
Code generation to accelerate software development processes, reducing development time and minimising errors
Data augmentation for machine learning models, enhancing the quality and quantity of training data
Scenario generation for strategic planning and risk assessment, enabling organisations to better prepare for various future outcomes
Vision AI Solutions
Unlock the potential of visual data with our advanced computer vision technologies. Vision AI is revolutionising how organisations interact with and interpret visual information, opening up new possibilities for automation, security, and customer experience enhancement. Our solutions employ deep learning algorithms to analyse images and video streams in real-time, providing actionable insights and enabling rapid decision-making.
Our Vision AI solutions offer:
Image and video analysis for security and quality control, enhancing surveillance systems and manufacturing processes
Facial recognition for enhanced access control systems, improving security and enabling personalised experiences
Object detection and tracking for retail and logistics applications, optimising inventory management and enhancing customer experiences
Optical character recognition (OCR) for automated document processing and data extraction
Medical imaging analysis for healthcare applications, assisting in diagnosis and treatment planning
Autonomous vehicle technologies for smart transportation systems
Augmented reality (AR) applications for enhanced user experiences in retail, education, and industrial settings
Digital Transformation
Embark on a comprehensive digital transformation journey with our expert guidance. Digital transformation is more than just implementing new technologies; it's about reimagining business processes, culture, and customer experiences in the digital age. Our services are designed to help organisations navigate this complex landscape, ensuring that technology investments align with business goals and deliver tangible value.
Our digital transformation services include:
AI readiness assessments to identify opportunities and challenges within your organisation
Digital strategy development aligned with your business goals and market positioning
Implementation and integration of AI solutions across your organisation, ensuring seamless adoption and maximum impact
Business process reengineering to optimise operations and leverage new technologies effectively
Change management and training programs to ensure successful adoption of new technologies and ways of working
Data strategy and governance frameworks to ensure data quality, security, and compliance
Continuous improvement and innovation programs to keep your organisation at the forefront of technological advancements
AI Consulting and Strategy
Benefit from our expertise to develop a robust AI strategy for your organisation. Our AI consulting services go beyond technical implementation, focusing on the strategic application of AI to drive business value. We work closely with leadership teams to understand business objectives, assess opportunities and risks, and develop comprehensive strategies for AI adoption and integration.
Our AI consulting and strategy services include:
AI adoption roadmap development, outlining a step-by-step plan for implementing AI across your organisation
Technology stack optimisation for maximum efficiency, ensuring your AI initiatives are built on a solid technological foundation
Data strategy and governance consulting to ensure compliance, security, and effective utilisation of data assets
AI ethics and responsible AI frameworks, helping organisations navigate the ethical considerations of AI implementation
Competitive analysis and market positioning strategies leveraging AI capabilities
AI-driven innovation workshops to identify new business opportunities and use cases
ROI analysis and business case development for AI initiatives
Talent strategy and skills gap analysis to build AI capabilities within your organisation